Lusus Transportation Services
Frequently asked questions
What information should I provide to book a service?
Your name and a mobile phone number for us to communicate with you during the service day. We prefer to provide service status using text messages.
Type of vehicle you need, sedan or SUV?
Number of passengers.
Your pickup and drop off locations.
Day and time of your trip.
If the service is associated with a flight, name of the airline and flight number.
How far in advance should I book my service?
We recommend that you book your service with a minimum of 24 hours prior to the pickup time. This will facilitate the proper scheduling of our services.
What do you consider to be a last minute booking?
Services that are booked less than 12 hours prior to pickup. Although we will do our best to accommodate these bookings, we might be unable to accept them. Please do not pay for such bookings online without getting confirmation by phone call, texting, or email that we can service you.
Cancellation Policy: 12 hours prior to pick up.
Phone numbers for text messages: (239) 851-1317 or (732) 337-9261
Email addresses for email messages: firstname.lastname@example.org, email@example.com
I have a small child, do I need to bring my own seat?
Forms of payment accepted by the driver.
As stated on the home page, the driver accepts payments in cash or credit cards. The driver has card readers for PayPal and other payment processors which work with mobile phone apps.
How to communicate with your driver.
The driver will have your phone number to let you know when he/she arrives at your pickup location, whether it is an airports or another location.
If the pickup location is not the airport, it might be unnecessary to contact you because we target to arrive 10 to 15 minutes ahead of schedule, and you should be able to see the vehicle waiting for you.
The driver’s phone number will be provided to you, feel free to contact him/her as needed.
You can call or text the company’s main number, 239-851-1317, and we will contact the driver regarding your communication.
What happens if a passenger’s schedule changes after a service is booked.
We understand that flights and other events can cause schedule changes. We will do our best to accommodate schedule changes which might include having service partners drive you. However passengers need to be aware that the changes might incur delays in our arrival at your pickup location.
Do the payment processor organizations share my billing information with your company?
No. The card readers used by the drivers, and buttons available on the website, connect directly to the backend services of the payment processor organizations. There are web payment forms which provide statements saying that the payment processor organizations do not share the data with us.
What is included in the listed service fare.
The listed fare for each area is the full amount that you have to pay for the service. You are free to give a gratuity to the driver, but it is not mandatory.